We collect and answer frequently asked questions that we get from our customers. Your question is not included? No problem! Contact us and we will answer you.
Are your products really vegan?
Yes! We deliberately do not make bags from leather and other animal-based materials. We have even been certified by PETA with the “Peta vegan approved” seal.
Can cork textile be washed?
Cork textile is a vegan leather alternative and can either be cleaned with a clean cloth with a little mild washing-up liquid and water. A light wiping of the cork textile is sufficient here. In the case of heavier soiling, the cork textile of our bag models can also be gently washed by hand. After washing, hang up the bag and let it dry naturally. After that, your bag will be like new! Find detailed instructions and tips for cleaning cork textiles here!
How expensive is shipping?
We ship free of charge within Germany. We charge a flat-rate shipping fee throughout the EU. If you have any questions, just send us an email to clarify details and shipping costs.
Which countries do you ship to?
You can order our products throughout Germany and within the EU in our online shop. Please contact us if you live in another country. We are happy to ship there too!
Can I only buy MATES OF NATURE products online from you?
No, you can also find our products in selected other shops. Check out our partners here .
What payment methods are there?
You can pay by bank transfer or PayPal (credit card).
Your question was not answered? No problem! Contact us and we will answer you.